FAQ

  • What payment methods do you accept?
  • Can I place an order without creating an account?
  • Types of Grain
  • Can I return or exchange an item?
  • Do you do wholesale?
  • Where are you located? Can you ship to me?
  • Where is my order confirmation?
  • Will bamboo revolution buy products from vendors to resale?
  • How do I return an item?
  • Where is my refund?
  • Where are Bamboo Revolution products manufactured?
  • Why do you manufacture your unfinished bamboo materials overseas?
  • Why has my order been canceled?
  • Do you work with affiliates
  • What do I do if I lose my return note?
  • Bamboo Harvest
  • Are all bamboo products the same?
  • My order has arrived but it’s not as I expected. What can I do?
  • How do I cancel my order?
  • How long does it take to return an item?
  • Milling
  • Can I alter my order?
  • What adhesives/finishes does Bamboo Revolution use?
  • Drying and Caramelization
  • When will my order arrive?
  • Will you sell me a partial sheet?
  • Can bamboo installed outside?
  • Milling and Color Matching
  • Are forests being clear cut to plant bamboo?
  • Lamination of Traditional Bamboo
  • Can I track my order?
  • Does bamboo harvesting impact the panda’s habitat?
  • Pressing Strand Woven Bamboo
  • Does bamboo needs lots of water and pesticides to grow?
  • Sanding & Finishing

Bamboo Materials

Types of Grain

Bamboo Ply edge and flat grain

Strand Woven BambooStrand Woven Bamboo Flooring

Bamboo Harvest

All raw bamboo is obtained directly from the local farmers who manage the forests with out the need of irrigation, fertilizers or pesticides. All bamboo utilized in our flooring and panel production is between 5-6 years of age when the bamboo is at it’s most dense.   Due to the rapid regeneration of bamboo, there is no need for replanting.   A cut bamboo plant we regenerate from a cut stock, just like a grass.  Proper selection of raw bamboo ensures the high quality product that Bamboo Revolution is known for.

Milling

Milling Bamboo

Upon arrival in the factory, the stalks are split into individual strips. These strips are rough milled to remove the green exterior surface, large nodes, and tabasheer. These strips are then boiled in a bath of boric acid and lime solution. This process removes the starch and sugars which attracts termites or powder post beetles, and the solution acts as natural non-toxic repellent against termites and other insects.

Drying and Caramelization

Drying and Caramelization of bamboo

After completion of the boiling process the strips are either moved to the caramalization chamber or directly to the kiln for dying. If the strips are intended for use in Caramelized (darkening the color) products, the strips are placed in the a chamber and steamed, cooking the sugars, to obtain the rich caramel color. The strips are then kiln dried for more than two weeks to ensure dimensional stability.

 

Milling and Color Matching

Color Matching Bamboo

Following two weeks of drying, the strips are removed from the kiln. The strips are milled to a consistent size with tight tolerances. Then they are strictly color matched and selected for use as horizontal, vertical or strand woven products. This is the first step that ensures consistent color and a beautiful finished surface of all products.

 

 

Lamination of Traditional Bamboo

Lamination of Bamboo Ply

For traditional bamboo panels and veneer, individual slats are laminated together to create sheet goods. Depending on which direction the slat are laminated, either edge grain (vertical) or flat grain (horizontal) grain styles are created. All Bamboo Revolution traditional bamboo sheet goods use NAF (no added formaldehyde) adhesives.

Pressing Strand Woven Bamboo

Pressing Strand Woven Bamboo

To create strand woven bamboo, the slats are thrashed to allow them to weave together when they are pressed. Strand Woven bamboo presses 1,800-2,200 metric tons of pressure, compressing the bamboo by 70%.

Sanding & Finishing

All Bamboo Revolution products are sanded to 180 grit.

Flooring is pre-finished with BonaKemi Prefinish using a 5-step finishing process.

Bamboo Revolution

Where are you located? Can you ship to me?

Bamboo Revolution is located in Portland, Oregon, in the Central Eastside Industrial District (map). We can ship anywhere in the U.S. or Canada. To offer our customers the lowest cost, we price each shipment with multiple carriers. Email us or call to get a quote. For those in the Portland area, we are happy to arrange delivery for a fee. Delivery is included in flooring orders for which we are doing the installation.

Where are Bamboo Revolution products manufactured?

While Bamboo Revolution is striving to become the first American company to grow, harvest and manufacture bamboo domestically. Currently all of our unfinished bamboo materials are grown and manufactured in Asia. Bamboo Revolution's custom products and constantly growing stable of inline products are designed and crafted in Portland and the state of Oregon. Each time you show your support through a purchase of our product, you take us one step closer to our goal of creating a robust, local bamboo industry, improving air/water/soil quality, creating new jobs, and making bamboo a completely sustainable material for the United States.

Why do you manufacture your unfinished bamboo materials overseas?

We import our unfinished bamboo because the largest concentration of bamboo and factories to produce the goods, at the present time, are located abroad. We are dedicated to ensuring that our factory workers are paid fairly and work in a safe environment. A company representative visits each of our manufacturing partners at least once annually to inspect working conditions. While this isn’t ideal, shipping via ocean freight emits six times lower CO2 per mile than shipping by truck. That means shipping our products from our factory has about the same carbon footprint as it does to ship from Portland to Los Angeles.

Are all bamboo products the same?

There are many low-cost alternatives available in the marketplace, but all bamboo products are not made to Bamboo Revolution standards. In addition to using low-quality stock and young bamboo, many other manufacturers use Urea formaldehyde adhesives, and finishes containing aluminum oxide. Many bamboo companies don’t develop the long-lasting relationships with their manufacturing partners like Bamboo Revolution does and simply buy the cheapest products available, often from closeout and clearance, which is often of inferior quality. Many less expensive flooring products do not use 100% solid bamboo like Bamboo Revolution does, meaning the bamboo is actually a thin layer on a fiberboard or timber core and the lack of actual bamboo material means it cannot be refinished more than a few times. Bamboo Revolution believes that a product that has to be prematurely replaced is not a sustainable product.

What adhesives/finishes does Bamboo Revolution use?

Our entire Traditional bamboo product line is produced with formaldehyde-free adhesives (NAF), meeting CARB (California Air Resources Board) emission standards. Most companies’ 0 UF (aka NAUF) products use a Phenol Formaldehyde, which off-gasses more during production than Urea Formaldehyde. Because it off-gasses quickly, it passes chamber tests that detect levels of formaldehyde, which generally happen a few weeks to months after production. We believe that our factory workers’ health, and the health of the environment as a whole, is equally as important as indoor air quality for the end user. Our Strand Woven bamboo products use a Phenol Formaldehyde that meets E0 standards, compared with most strand products that only reach E1 standards. We are constantly pushing for the use of an adhesive that contains no formaldehyde. We use all low-VOC finishes on our products finished in the U.S., and our flooring is pre-finished with Swedish Bona™ formula, a low-VOC finish that contains no aluminum oxide.

Will you sell me a partial sheet?

Bamboo Revolution only sells full sheets. However, because we offer full design / build services, we often have off-cuts of various sizes available for sale. These are sold as-is for the same square foot price as a whole sheet. If you are in the Portland area, feel free to visit our showroom and go through our scrap bins for your D.I.Y. project!

Can bamboo installed outside?

With the right adhesive, finish and maintenance, any wood or bamboo product can be installed outside. However, Bamboo Revolution products are designed for indoor use only. We are working to develop outdoor-suitable products, including decking, and will offer them soon. If you have a outdoor project that requires bamboo products, please contact us and we can work with you to find a solution.

Are forests being clear cut to plant bamboo?

In all our trips to Asia, we have never seen evidence of this. Studies show that the supply of bamboo is increasing by about 120,000 acres annually, mostly as farms of other crops are converted to the rapidly growing bamboo industry. Net yields have increased from 550 culms per acre in the 1970s to over 800 culms per acre as farmers have learned to better manage their groves.

Does bamboo harvesting impact the panda’s habitat?

Moso bamboo (Phyllostachys edulis), the species used in Bamboo Revolution products, is not eaten by the Giant or Red Panda. In fact, the regions that produce Moso bamboo are not inhabited by the panda. There have been concerns that farmers are clear-cutting panda habitat to plant the profitable Moso bamboo, but we have never seen any evidence of that occurring.

Does bamboo needs lots of water and pesticides to grow?

Bamboo grown in Asia requires no irrigation, pesticides or fertilizer to grow. On our bamboo farm in Oregon, we employ a drip irrigation system that runs in the summer to keep the grove hydrated, but use it on a very limited basis. As our grove matures and the canopy fills in, less irrigation will be needed as evaporation rate is greatly reduced.

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. We Accept check, credit cards & cash in store & over the phone payments for custom orders & projects.

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit the Registration Page and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at shop@bamboorevolution.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via shop@bamboorevolution.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch with us as shop@bamboorevolution.com if your order hasn’t been delivered according to the expected timescales, and we will check your order status. 

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Returns

Can I return or exchange an item?

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. 

How do I return an item?

Please contact our customer service team via shop@bamboorevolution.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

What do I do if I lose my return note?

We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you. shop@bamboorevolution.com

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via shop@bamboorevolution.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Wholesale / Distribution

Do you do wholesale?

We currently do not provide wholesale pricing & do not expect to provide this service in the future. 

Will bamboo revolution buy products from vendors to resale?

Bamboo Revolution develops and fabricates our own products. We do not resale or dropship products from other vendors. 

Do you work with affiliates

We do not work with affiliate programs or cross selling products from other vendors.